Meet Our Patients and Clients
Our mission is to treat our patients and their families like we would want ourselves and our own families treated.
Highest level of medical expertise. Personal care. Good clinical outcome. Minimal inconvenience and wait time
We strive to not disappoint our patients...or ourselves.
Patients' comments were surveyed and listed between June and September 2008. Comments from all submissions were listed below. Each comment was added each month as they were submitted by the patients. Due to space limitation, we will take a hiatus in posting until the summer of 2009.
They are listed in three categories: Skin Care, Aesthetics Care, and Vein Care. )
Skin Care
Lesley took care of me, listened and gave me good, clear insight into what she was doing. It was entirely painless. I was comfortable all of the time I was there. Alexia was courteous and knowledgeable. You are a lot better than other medical practices I've visited. Definitely I would recommend your practice to my family and friends.
—Julia from Wilbraham, MA, Sepbember 2008
Dr. Lee was very kind and gentle--Perfect. Lesley took care of my surgical issue--wish she gave instruction on care of surgical site (bandages, etc.) Overall communication with the office was fine, but since I am hearing impaired, phone calls were difficult.
—Eileen from West Springfield, MA, September 2008
The scheduling process and Chris was great. Communication was good. I think Lesley was terrific, I watched the whole procedure and felt very much at ease. I am pleased with the clinical result, what I had hoped for.
—Stella from East Longmeadow, MA, September 2008
Your facility compared well above most medical practices I have visited. I've already recommended your office to my friends. Scheduling was very easy. My experience with Dr. Lee was very good. He took care of all my medical needs. Yes, I am very pleased, yes.
—Rita from Feeding Hills, MA, September 2008
Yes, I am very pleased. Lesley and Dr. Lee did a great job of making me feel comfortable. My experience was excellent. Dr. Lee did a very good job on my surgery. Lesley did listen to my concerns--she scheduled my MRI quickly and gave me the results within 5 days. She also scheduled my operation within two weeks. Everyone (Melissa, Alexia, Chris) was great. I was very impressed with the communication of all of the staff. Yes, I would recommend this practice to my family and friends.
—Tim from Montgomery, MA, August 2008
The clinical outcome was even better than what I had anticipated and what the walk-in clinic had predicted. Tina and Lesley -- They were both great! Lesley most definitely took care of my surgical issue; she was very patient with me. Tina gave an outstanding care! Sensitive towards me, understanding of the pain I had, she explained what she was always doing. The scheduling process was very accommodating. There was hardly any waiting time. Very pleased! Most definitely I would recommend this practice to my family and friends. Thank you for the personal care!
—Karen from East Longmeadow, MA, August 2008
Totally satisfied with the result. Excellent experience. Dr. Lee was incisive, thorough, better than I had experienced previously with other similar surgery. Lesley was also excellent. I was particularly impressed with her attention to total patient care. She repeatedly encouraged me to quit smoking and as a result of her efforts, I am trying again. Tina was also excellent--pleasant encouraging. The experience with the office staff (Chris, Melissa and Alexia) was totally satisfactory--everyone in the office is extremely professional. The communication was superior. I had requested the earliest possible surgical date and when a cancellation came up, the office contacted me and moved my date up even earlier than expected. Dr. Lee was recommended to me by my brother. I would absolutely recommend this practice to all my family and friends.
—Wayne from Springfield, MA, August 2008
The overall communication with the office was very good. Dr. Lee, Tina, Lesley, I felt they all listened to me and took care of my issues. I'm pleased with the clinical result.
—Robert from Agawam, MA, August 2008
Dr. Lee is one of the best surgeons I have met. He didn't rush me, he listened to my concerns, he explained my options, and he has a very gentle manner. A credit to his profession! Everything was excellent regarding the office. You are one of the best.
—John from Feeding Hills, MA, July 2008
After two surgical procedures and follow-up appointments, I feel very much at ease with Lesley and her assistants. They make me comfortable and answered my questions. I felt very confident with them. Happy with the results. Tina was very attentive and caring. The scheduling process went smoothly. Chris and staff were all pleasant and helpful. I called once with a question and I was called back immediately with an answer. All went very smoothly. Very pleased with my experience.
—Mary from West Springfield, MA, July 2008
I was pleased with results and outcome was consistent with what I was told. Dr. Lee took the time to fully explain any questions or concerns that I asked. Lesley took the time to answer any questions. Scheduling was easy with no problems. The overall communication with the office was very good. Yes, I would recommend this practice to family and friends.
—Jim from Springfield, MA, July 2008
Dr. Lee was a super surgeon and a kind and compassionate man, in my judgment. I think Dr. Lee and Lesley make a great team. Lesley never rushed me. She answered all questions and seemed to really care. The surgery was successful and things worked fine for me. All the ladies at the office were efficient and helpful. Dr. Lee's practice is up there with the best. I would definitely recommend this practice to my family and friends.
—Katharine from Wilbraham, July 2008
I felt very comfortable with Dr. Lee. He did an excellent job with my leg; I had no pain and no swelling. I am extremely pleased.
—Sam from Springfield MA, June 2008
I am very pleased with the care I received and the speed at which I received it. As soon I as walked in, the nurse called me back. She (Tina) was very nice, very friendly and gentle. Everyone was really personable. Dr. Lee was very professional and respected my dignity. I am very pleased with the clinical outcomes and would definitely recommend his practice to friends.
—Pamela from Springfield MA, June 2008
Everything was just excellent! I made an appointment and got in within two weeks. He removed moles that were rather bothersome. Smallest incision and scars I’ve ever had. He has the best staff; they’re compassionate, confident, professional and on time. If they’re running a bit behind, they let you know. I was so pleased that I have already recommended him to my friends.
—Sabrina from Holyoke MA, June 2008
Dr. Lee is the best doctor I’ve ever been to and he has a great staff. The nurses were also both very nice. I was a bit unhappy with the scheduling but his skills made up for it. I would recommend him to others in a minute.
—Jennie from Wilbraham MA, June 2008
Yes, I am pleased with the clinical result and the outcome was what I had hoped for. Lesley was great. She was kind, professional, and vey knowledgeable of my situation. She performed my surgical procedure and did a great job. Chris was always friendly, professional, and helpful. The overall communication was great. Follow-up appointments were easy to make, any of my phone calls were returned promptly. Waiting room time was average. I would recommend this practice to family and friends, yes.
—Laurie from Feeding Hills MA, June 2008
Aesthetic Laser Care
I am very pleased with the results and the outcome is better than I had hoped for. I feel Dr. Lee took care of my surgical issues and listened to my concerns and answered any qustions I had. Lesley did a great job with the procedure. Before I began to come here I was getting surface clots and my legs looked terrible and I was not comfortable. Now the varicose veins are gone and my legs don't hurt any more. Tina is a wonderful person and is still taking care of my surgical issues (aesthetic laser treatment). Everything is going well. Overall communication is good, wait time is minimal, if any at all. I already have recommended them to my family and friends.
—Holly from Hampden, MA, September 2008
Oh yes, I’m very pleased with my results. My leg doesn’t hurt anymore, what more can I ask. Dr. Lee and his staff were very professional. The scheduling was accommodating within their restrictions. They only do certain procedures on certain days at certain times. As a teacher, it was difficult to have my only options be in the morning. They should have the times rotate within a month to help people out.
—Carolann from Ludlow MA, June 2008
They are just terrific! Even if you have the least bit of anxiety, everyone there takes the time to explain exactly what’s happening, calmly and slowly. I felt very safe and confident with the staff. It wasn’t just like a doctor’s office that you go to; it really felt like a family there. They make sure you’re as comfortable as possible. The only thing I didn’t like were the goggles I had to wear during the procedure. Lesley and Tina were very personable and gentle and understanding of my discomfort. I am extremely pleased with the results and would recommend the practice in a heartbeat.
—Jessie from West Springfield MA, June 2008
I’ve been seeing Tina Hawley for laser hair removal and she has been wonderful. I don’t have any side effects, and best of all: no hair! Even though I'm not his patient, when I see Dr. Lee in the office, he smiles and says hello. Everyone is just so pleasant!
—Kathy from Springfield MA, June 2008
Am I pleased with the service I received? Oh yes absolutely. Where do I even begin? I always felt very comfortable; everyone in the office, even those who aren’t directly seeing you are always making sure you’re comfortable. They’re very attentive to pain tolerance and are very welcoming. Usually there’s that one person who isn’t so nice but at Dr. Lee’s everyone is just fabulous. I only have one day off a week and they always could squeeze me in last minute. Dr. Lee is incredibly meticulous, with such high expectations for his work. I was very pleased with the clinical results; I’m a hairdresser and some of my clients have had moles removed by dermatologists and when they saw what a good job Dr. Lee did, they got so jealous. I have sent 6 people to him and they are all very happy.
—Chris from West Springfield MA, June 2008
I had four different laser hair removal procedures and have had no hair since. I’d say that’s pretty good! There is nothing I can think of that I didn’t like; everyone was very friendly. The physician’s assistant, Lesley was very gentle during the prep work. The receptionist, Chris was very accommodating; I can only go after 3 o’clock and they always tried to get me in. The friend I recommended the practice to is just as thrilled as I am.
—Jessica from Holyoke MA, June 2008
Vein Care
Looks great, feels less pain, but feet and leg feel cold. Pleased with the result, happy with Dr. Lee and Lesley. First time for any medical problem, so I have nothing to compare to, but the experience with your office was very good.
—Joaquim from Ludlow, MA, September 2008
I was pleased though I didn't really know what to expect. I have much less leg pain and pressure than I had previous to this treatment. My legs didn't look that bad, but I had pain and pressure in both legs. After I had the treatment my legs felt better, beginning about 48 hours after the procedure--very quick relief! Dr. Lee is a kind person and skilled physician. He listened to me and answered all my questions. As compared to other physicians, Dr. Lee spent more time with me trying to understand my problem. When I thought my leg was infected, I called and spoke with Tina and she told me to come right in. It was Friday and she did not want me to wait over the weekend. I didn't know that the pain would get worse about 10 days after the procedure. Chris is most helpful. Your office is very efficient and well-organized. I felt comfortable. Everyone in the office was very professional. (*One thing that would have helped me understand the procedure better would be an animated video showing the procedure.)
—Ruth from Longmeadow, MA, September 2008
My legs were ugly and unsightly. Now they are looking great and I feel very good. There is no pain in walking any more! Dr. Lee was helpful and told me everything he was going to do so there was no surprises at any time. Recovery was short and I was back at work in a week standing on my feet all day. Tina is fantastic. She did listen to me and guided me through everything I needed to know. Dr. Lee and Tina Hawley are both angels in the health department. Chris is excellent on helping to make it comfortable for my appointments, so I could schedule it around my work schedules. Yes I am 75 years old and I do still work 2 jobs!! You are excellent in keeping with short waiting time and in happy response to all your patients. Thank you to all the staff at Dr. Lee's office!
—Theresa from Chicopee, MA, September 2008
I had a very difficult time walking any distance due to the pain in my right leg. Since the treatment there is no discomfort. The outcome was better than I had hoped for. My experience with Dr. Lee and Lesley were very good. The outcome was better than I had hoped for. The scheduling was very good--your receptionist accommodated my needs in scheduling to allow for the additional time needed to drive approximately 50 miles.
—John from Sandsfield, MA, September 2008
I am very pleased with the results of this treatment on both my legs. There are still some bruises of the treatment but I'm sure they will fade. The change in the appearance of my legs is wonderful. Also, the fear I had of blood clot, etc., in the varicose veins is gone. I must confess that I had a few misgivings about this treatment and I think I phoned Dr. Lee several times. He was gracious about giving up so much time to talk to me. Lesley Bolduc took care of the phlebectomy treatment with confidence and efficiency. I was very pleased. I wish every office had a receptionist like Chris. I've known her quite a while now and it's always a pleasant experience to be in her presence. Every one of my phone calls were taken care of and my problems with schedules, etc., responded to.
—Jen from Wilbraham, MA, August 2008
I'm pleased with the clinical result. I am still hoping for some of the black and blue to go away, but if it doesn't, it's okay because it feels so much better. Now I have NO discomfort in legs after being on feet all day at work. Dr. Lee was great. I felt he listened and I never felt he was rushed and I had all the time I needed to bring up any concerns. My experience with Lesley was great. The only thing I would have liked was to be able to see what she was doing when she was working. Mirrors?? But she seemed quite meticulous. Office people were outstanding. Chris was always pleasant and had a smile in her voice. Melissa gave me a cancelled appointment and saved me from working all summer--Yeah! I don't think I had had much contact with any well functioning medical office. Yours was refreshing.
—Michele from Otis, MA, August 2008
Dr. Lee is great. Lesley was awesome. The office staff was very good. You have an awesome crew. Overall this office was far better than others.
—Edwin from Springfield, MA, August 2008
The results were what I wanted - minimal discomfort was appreciated. I had both legs worked on for varicose veins. I am now free from swelling, tired legs. They look much better too. I can stand on my legs all day if I need to. Dr. Lee took his time consulting with me. I appreciated his expertise and his manner. Lesley was excellent. She made sure I was comfortable through the whole treatment. Tina Hawley - great attitude and helpful with my questions regarding further treatments. I want to explore them. All staff was helpful. Alexia was easy to work with and was available when I needed to speak with her. I had excellent overall communication with the office. The only negative is the phone answering system. I was never quite sure (at first) who to ask for my particular needs. I do recommend this practice. Two of my friends have had work done here after my treatment. I will continue my recommendations.
—Marilyn from Sheffield, MA, July 2008
I had some ugly varicose veins in my right leg and smaller ones on the left leg. From the procedure I experienced a lot of pain but now my legs look much better and feel a lot better. Dr. Lee was very nice, very professional and concerned about his patients. Lesley is terrific. She is very knowledgeable. She was confident and concerned with my well being. Tina was also very nice and took real good care of the surgical site on my right arm which was a different procedure. She also answered some questions about what to expect with my leg procedure. Chris is very sweet and professional. She did a real good job scheduling my appointments. The medical assistants are both very nice and helpful. The overall communication with the office was very good. The wait time was usually very minimal. I was pleased with this medical practice. I would say this is the best office overall I've ever been to.
—Joan from Springfield, MA, July 2008
I can wear skirts now, and I am pain free. More attention should be paid to making sure the patient has the correct stockings. Also, I feel that more medication should be suggested for phlebectomy.
—Suzanne from Middlefield, MA, July 2008
My leg was swollen and then some, and now it is thin! No sores and no terrible looking veins everywhere! Dr. Lee is a miracle worker as far as I am concerned. He did a wonderful job on my leg and I would recommend anyone I know to go to him. Tina was wonderful also. Very professional and caring about me. All of the front desk ladies are very good at their jobs and try to accommodate me in everyway. Thanks to all of you! Compared with other medical offices I've seen, you top them all!
—Theresa from Chicopee, MA, July 2008
After the treatment, my leg feels better. There is no more intermittent aching. Dr. Lee was very attentive, professional, cordial, and responsive. Explanations were clear, and no pressure was put on me to undergo treatment. Lesley is an excellent and caring practitioner. She is proficient in her treatment procedure, answers all questions, and has excellent patient rapport. Tina was helpful at all times. She is friendly and responsive to quetions presented. Chris and all staff were friendly and accommodating. The overall interaction with the office was excellent. Appointment waiting time was extraordinary. The appointment time was honored -- it meant something. WOuld I recommend this practice to my family and friends? Yes, definitely.
—Anonymous (Patient Request) from Feeding Hills, MA, July 2008
Yes, I am pleased with the result--it's what I had hoped for. Lesley was excellent. Chris was very attentive and caring. The overall communication with the office was excellent. Everyone was very attentive. Tina was very excellent. Would I recommend this practice to others? Yes, yes, yes.
—Marie from Springfield, MA, July 2008
Before I went to see Dr. Lee, my legs hurt a lot and it was very uncomfortable to move around. Now it’s very nice. I don’t have any pain and feel much better. I would definitely recommend him to my friends and family.
—Ramonita from Springfield MA, June 2008
My experience with Dr. Lee and his staff has been very good. Everyone there is very caring and professional. They are on time and answered all my questions. I would readily recommend him to my family and friends.
—Elizabeth from Ludlow MA, June 2008
I had considered doing something about my varicose veins on my legs for quite some time. The way they looked and felt was bad, so I decided to call Dr. Lee. Well, after meeting with him, my wife and I decided it’s time to do it. I couldn’t be happier with the outcome. Dr. Lee and the whole staff were very professional, caring and kind. No long waiting in the office, or exam rooms. Procedures done with timely care. My legs look and feel great, thanks a million.
—Craig from Springfield, MA, June 2008
Dr. Lee saved my life. I had lower bowel obstruction and he had to reposition everything. It seemed very complex but he explained everything in a way I could understand. The whole staff was wonderful; I walked in looking for a doctor to fix me and left with a group of really caring friends. I also had laser treatment for my varicose veins, and I am very satisfied with the results.
—Earl from West Springfield MA, June 2008
Am I happy? Oh, 100% plus. From the minute I walked into his office and met Chris, the receptionist, it felt like home. Everyone there is just right on. Tina is fabulous; she is such a sweetheart, so compassionate and always professional. Dr. Lee greets you like family and the visit seems so casual but professional at the same time. It seems funny to say, but I actually miss going there; it felt like a therapy session. He would take time in between surgeries to talk to me, and not just about medical stuff. He is always so considerate. I always left so happy. Now, I am totally pain free. The scheduling was great; I work late and they were able to schedule me in later on. One girl I recommended to see him said, “Martha, you were totally right in your descriptions of him. He was just wonderful.”
—Martha from Ludlow MA, June 2008
I am very much pleased with my experience. The staff was on time and everything went smoothly. Dr. Lee did everything he said he would and now I feel great. The nurses and physician assistant were very pleasant and informative. I feel very comfortable recommending his practice to others.
—Aniello from East Longmeadow MA, June 2008
Dr. Lee and his staff are fabulous. They are all very thorough; they took care of everything. Tina, the nurse and Chris, the receptionist are very good people. Aside from being very knowledgeable, they are very sincere. That’s so important in a doctor’s office and I really appreciated it.
—Diana from Ludlow MA, June 2008
Dr. Lee and his staff are very patient. I always had lots of questions and they always took time to answer them completely. I felt very comfortable with everyone in the office. I didn’t have any problems with scheduling and would recommend his practice to anyone. I actually already have!
—Anna from Wilbraham MA, June 2008
I am very glad I went to Dr. Lee. Everyone in the office was always in good spirits. I was greatly relieved that the experience wasn’t painful or stressful. I am very pleased with the treatment I received. I would definitely recommend him to others.
—Irena from Springfield MA, June 2008
The outcome is what I had hoped for. I now have “model” legs. I am very pleased with Dr. Lee!! I felt very comfortable with Lesley, and the atmosphere was laid back and at the same time very professional. Nice job instructing me for my meds !! The experience with the scheduling process with Alexia was awesome!! I have no complaints. I would recommend this practice to my family and friends.
—Walter from Springfield MA, June 2008
I just loved Dr. Lee! He is extremely caring, very efficient. I had absolutely no pain afterwards. My wife came with me and she felt really welcomed at the office. The receptionist and the nurses came out to check in with her and even asked if she wanted to come into the surgery and watch. I have already told my family about his practice and my wife even recommended it to someone in the grocery store!
—John from Springfield MA, June 2008
Prior to the procedure (EVLT), my left leg was distinctly unsightly but more importantly it was becoming increasingly more uncomfortable and painful. While I won’t say that the procedure and recovery was fun, the results have been excellent.
—Tom from Pelham MA, June 2008
Everyone in the office is very professional and communciation has been excellent. I found the scheduling process very accommodating. Most importantly though, I have no pain and fatigue in my leg anymore. My experience with Dr. Lee, Lesley (physician's assistant) and Tina (nurse) were all very positive. Lesley explained the procedure very completely. I would absolutely recommend the practice to others.
—Thomas from West Springfield MA, June 2008
The results of my leg treatment on both the right and left legs were much more than I would have expected. After the treatment, both my legs feel much better and look great cosmetically. Dr. Lee is an excellent doctor and a patient's doctor for sure. Dr. Lee and his staff are very caring professionals. I cannot say enough about Lesley Bolduc. She is a very knowledgeable physicians assistant and seems to have a genuine concern for her patients' comfort and recovery. Tina Hawley is also among the very professional staff associated with Dr. Lee's office. She gladly answered any questions I had on my recovery at home and if I called the office, she would answer all questions or concerns. The scheduling from Chris was excellent, very pleasant and makes you feel comfortable when you enter the reception area. All the staff are just great !! Communications were more than I expected or have been associated with at any other medical facility. If I was on time, the staff was prompt in getting me into treatment. Most definitely, I would recommend them to my famly and friends. I already have spoken very highly of Dr. Lee and his staff and how well I have done on this type of treatment.
—Jonathan from Feeding Hills, MA, June 2008
I am a new patient to the Skin and Vein Care Center. I came to see Dr. Lee after abusing the veins in my legs for too many years. You couldn’t ask for a better surgeon. You have one leg done at a time. I just completed my second leg. I can now go up and down stairs without them getting tired. I have no problems working out on a treadmill. I went from having pains in my legs to no pain in either leg. Besides Dr. Lee, he has a great staff. They are always friendly, courteous and very helpful. Every time I would come into the office, they remember who I am. If I ever need the procedure done again, would I come back? Most definitely. Whenever you have a procedure done, you want to have confidence in the surgeon. Dr. Lee is one of the best.
—Lynn from Westfield, MA, June 2008
Other
Everybody was fantastic. Tina and Dr. Lee listened to me and took care of my issues. The result was what I had hoped for. Waiting time was good and communication was good. I WILL MISS YOU ALL. THANK YOU FOR EVERYTHING !!!
—Rose from West Springfield, July 2008
Many thanks to Dr. Lee and his staff. He really listened to me and took care of my needs. Plus, the clincial result is better than I expected! I would recommend his practice to everyone.
—Carl from Wilbraham MA, June 2008
Dr. Lee was wonderful. He performed my surgery under less than ideal circumstances because he was concerned for me and my comfort. I cannot say enough good things about Lesley!! She was absolutely wonderful to me, from my hospital stay to my last office visit. She was professional, yet friendly. Her knowledge, competence, compassion and help were what made the healing process easy and worry free. I felt I was leaving a friend! I only had one visit with Tina, but like Lesley, she was great. Friendly, knowledgeable and caring, Chris was most accommodating and patient with scheduling my appointments and Melissa was always pleasant. Alexia was extraordinary!! She was so kind and careful in removing my dressings. Again, she also was competent, professional and friendly. Communication could not have been better. From my first call to schedule an appointment, to calls with a question, I was impressed with the quickness of a solution. Phones were promptly answered as were questions. Never waited more than five minutes-very impressive! I absolutely would recommend his practice to family and friends. In my long medical history, I have been to many medical offices and hospitals and this office is right up there as one of the best!! I had a tough start in the hospital, but this office made in a “happy ending” story. Many, many thanks to each and every member of the staff.
—Ann from Springfield MA, June 2008
